The Thank You Email can be used to send coupons or a message of thanks to customers who complete reviews.

If the Thank You Email is enabled, it will send after a customer leaves a review and will include any coupons you have set up against the relevant review actions.

Plus customize the Thank You email per product via Product Tags for Experience Survey submissions.

Thank You Emails with Coupons

This guide will walk you through creating Coupons.

Customize Thank You emails by clicking Marketing from the left sidebar then Thank You Email.

1. Enable the Thank You email. Thank You emails will only send when enabled.

2. Customize the content of the Thank You email including when the Thank You email is sent by selecting from the Layout Type and Only send for dropdowns.

Customize the subject line, body, signature, and send email delay of the Thank You email.

TrustSpot generates what your customers will see in their inbox on the right.

The Thank You email is sent automatically to the customer after they complete a coupon event (minus viewing the profile page).

3. Use the Call Action button to direct customers back to your store.

Thank You Emails per Product (Experience Surveys)

1. Enable the Thank You email. Thank You emails will only send when enabled.

2. Select Complete an Experience Survey from the Layout Type dropdown to send the Thank You email following an Experience Survey submission.

3. Use the Call Action button to direct customers back to your store.

Thank You Emails without Coupons

If you'd simply like to use the Thank You Email to send a message of thanks, Enable the emails and edit the Layout Types with your thank you message.

If you'd like to ask customers to take an additional action e.g. review you on Facebook, review you on Google, you can also use the email to make that request and use the Shop Now button settings to link to the page you're seeking additional reviews on.

Edit the button text to indicate where it will link. Please reach out if you have any issues.

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