Overview

It can be tough sometimes transitioning to new systems, which is why TrustSpot offers the ability to easily import in your existing company or product reviews that way you don't miss out on anything.

This guide will walk you through the process of importing both your company and product reviews.

How to Import Company Reviews

Send your company reviews in a CSV document to support@trustspot.io and our team will process them for you.

How to Import Product Reviews

Since Product Reviews require a bit more information than just the company reviews portion, we will require you to fill out an import sheet so than we can add them into your account. Please contact our support team to help you with this process. 

Your Product Reviews import CSV sheet needs to contain the following pieces of information: 

  • Customer Name
  • Review Text
  • Review Stars 1-5
  • Review Date
  • Product SKU/ID (depends on your eCommerce cart, please check with support to verify what is needed from your site). 
  • Product Name
  • Product URL
  • Product Image URL

We can also import in any review responses or user generated images as well. In that case, your CSV file should contain a few additional columns:

  • Response Text
  • Response Date
  • User Images

Note: We can only import product reviews if you're on a paid plan that supports them, such as the Growth Plan or higher. 

Have a question or need support with the importing process? 

Please contact our support team from here.

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