There's no better way to jumpstart your new review profile with TrustSpot than to invite past customers to leave you a review.

Overview

Being able to invite past customers to leave reviews is a great way to generate reviews from your customer base - so you're not loosing out on the opportunity to get their feedback.

For inviting past customers, we allocate Kickstart Credits to your account upon sign up. Depending on your plan you have a particular amount. These credits are different than your review requests. 

With TrustSpot, we allow you to invite past customers in 2 ways: 

  • Direct Request 
  • Bulk Invite Customers

The different is, that Direct Request is meant for individual customers, whereas Bulk Invite Customers is meant for many at a time. 

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Invite past customers for Company Reviews

Within the Company Reviews Tab, you will see items for Direct Request and Bulk Invite Customers.

For: Company Reviews > Direct Request   , you will need to enter in their:

  • Customer Name
  • Customer Email

Once you enter that information and click "Send Review Request", that will place your email in a queue and send out within 15 - 20 minutes. 

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For: Company Reviews > Bulk Invite Customers   , you will need to create a CSV file (sample is available on the page) with the following information:

  • Customer Name
  • Customer Email 

The file can have a max row length of 1,000 .  Once you click "Upload CSV", it will be sent to our moderation team to review. Once we approve the upload, you'll be notified via email. If we find an issue, we will decline it and send you an email with the reason. 

Once we approve the bulk invite, the emails will send within 15 - 20 minutes.

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Inviting past customers for Product Reviews

The process for inviting customers for Product Reviews is the same process, except with Product Reviews you have to select or add the Product SKU/ID (depending on your method). 

For: Product Reviews > Direct Request , you will need to enter in their:

  • Customer Name
  • Customer Email
  • Product   (select the product from a dropdown) 

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For: Product Reviews > Bulk Invite Customers , you will need to make a CSV file (sample is available on the page) with the following information:

  • Customer Name
  • Customer Email
  • Product SKU/ID (depends on your eCommerce platform, please reach out to support if you have questions). 

Note:  The product MUST exist in Trustspot before we send out the direct request or bulk invite. You can check and see your products that are added, by going to:  Product Reviews > Products.

The file can have a max row length of 1,000 .  Once you click "Upload CSV", it will be sent to our moderation team to review. Once we approve the upload, you'll be notified via email. If we find an issue, we will decline it and send you an email with the reason. 

Once we approve the bulk invite, the emails will send within 15 - 20 minutes. 

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Have a question or need support inviting past customers? 

Please contact our support team from here.

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