Overview
Custom Sender Domain allows you to send all emails from TrustSpot using your own From Email, as opposed to using TrustSpot's default email; orders@trustspotreviews.co
You have the ability to edit:
From Name (ex: TrustGlasses)
Reply Email (ex: support@trustglasses.com)
With this feature you have the ability to set a From Email connected directly to your domain using DNS settings (ex: reivews@trustglasses.com)
NOTE: This feature requires technical knowledge of your Domain's DNS. If you're not comfortable setting this up please ask your site administrator. TrustSpot uses Postmark to create custom sender signatures (& domains), so you can use this resource from Postmark to set up DKIM and Return-Path where your domain is hosted.
If you're hosting your domain on your eCommerce platform you can find relevant support articles below with steps to updating the DNS settings:
Set up your Custom Sender Domain in TrustSpot
Go to Account Settings > General in the top right corner
Email Settings
In the "Custom Domain" field Enter the email address you want to send review requests from.
NOTE: You must use a domain you own and cannot gmail, yahoo, etc.
Click "Setup Email"
A window pop-up will show records you must add into your DNS settings to authenticate the domain:
DKIM
Hostname: ********************
Type: TXT
Value: ********************
Return-Path
Hostname: ********************
Type: CNAME
Value: ********************
Go to your domain server DNS settings and input the DKIM & Return-Path settings provided.
Once these records are added on your server, go back to TrustSpot and click Finish
The verification process can take up to 4 hours. Contact support in case of any questions.
Note: You MUST complete the Setup process before you can start sending from your own domain name.
Custom Domain verification
Once you click the "Finish" button, you will be shown verification status:
DKIM Verified
Return-Path Verified
Once DNS propagation is finished, you will see the DKIM and Return-Path verification statuses and you will start sending with the new From Email! If you verification is not updating please contact us at support.
Setting up DMARC
To protect your domain from ending up in spam, you must establish a DMARC record in your DNS settings. Google and Yahoo specifically are cracking down in early 2024 to require each email to have three forms of verification:
DKIM
SPF
DMARC
The first are taken care of with the above implementation, but DMARC must be added to ensure deliverability. In short, DMARC helps to ensure that emails sent from your domain are legitimate and haven't been altered, and it instructs other email servers on what to do if they receive a suspicious email pretending to be from your domain. It's a key tool in preventing email fraud and protecting your domain's reputation. To learn more click here.
To create a DMARC record:
NOTE: If you already have a DMARC record established you do not have to use TrustSpot's record that we provide here. This is provided if you do not have a record already.
Go to your domain DNS settings
Create a new TXT record
Name: _dmarc.{your-domain.com}
Record: TXT
Value: v=DMARC1\; p=quarantine\; pct=25\; rua=mailto:dmarc-{insert_owned_email_address_here}\;
Save record
For more information regarding this particular set up please consult with your domain admin and consult this helpful support article.
Have a question or need support on this feature?
Please contact our support team via our live chat or support@trustspot.io