Review responses are a great way to thank customers for good reviews, or to reach out to potentially disgruntled customers and resolve any issues they may have had. Either way, your company will come off as incredibly professional and good-willed.
1. Navigate to your Published Reviews Page
2. Locate the review you want to respond to. You can use the search feature in the top left of the table to help locate the review.
3. Click the Respond icon under the Actions column (middle icon)
4. Enter your response to the review and click the blue Ok button.
That's it! Your response will appear under the review on your public profile page for all to see. Remember to keep responses courteous and professional.