Overview

Sometimes you may run across a review that you believe should be reported to TrustSpot. To handle this, we have a reporting feature on your moderation page to combat inappropriate content. 

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Reporting Reviews

Within your moderation areas:

For Company Reviews, go to:   Company Reviews > Published
For Product Reviews, go to:  Product Reviews > Moderation

There is a button called "Flag", when you click that an overlay will appear asking you for the flag reason. Select the one that you believe best suits the report, and click Submit. 

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Reporting Guidelines

TrustSpot is very strict in what qualifies as grounds for review flagging. If you report a review, our compliance and moderation team will manually review it.

Reviews will only be hidden under the following extreme circumstances:

  • Profanity, racism, or any type of inappropriate content language
  • Irrelevancy. If the review content makes absolutely no sense (gibberish, unreadable text), or the review appears to mistake you for a different company.
  • Different language. If the review is in a language different from what your company supports. For example, if a store that online ships to the U.S. receives a review in Chinese, it will not be relevant or useful to review readers.

Reviews featuring any of these attributes are not useful to review readers, and if deemed extreme enough will be grounds for review deletion

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Have a question or need support flagging a review? 

Please contact our support team from here.

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