Pending reviews are reviews TrustSpot has receieved, but have not yet finished our compliance and moderation process. In other words, your customer submitted the review but we have not approved the review yet for authenticity, quality, and guidelines. Pending reviews are not viewable by the public yet
Compliance and moderation processes take around 3 days. TrustSpot will check the review using proprietary and confidential tools to ensure validity and quality. Reviews that pass guidelines will then be approved. Approved reviews will then be fully visible to the public and appear on your profile and in widgets and badges.