TrustSpot is very strict in what qualifies as grounds for review deletion. If you report a review, our compliance and moderation team will manually review it.

Reviews will only be removed under the following extreme circumstances

  • Profanity, racism, or any type of inappropriate content language
  • Irrelevancy. If the review content makes absolutely no sense (gibberish, unreadable text), or the review appears to mistake you for a different company.
  • Different language. If the review is in a language different from what your company supports. For example, if a store that online ships to the U.S. receives a review in Chinese, it will not be relevant or useful to review readers.

Reviews featuring any of these attributes are not useful to review readers, and if deemed extreme enough will be grounds for review deletion

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