What's a review request?

A review request is the core of the TrustSpot system: It's an automated way to collect verified and authentic reviews from your customers.

Once TrustSpot is connected to your store or website, it automatically emails your customers after a customizable delay, asking them to leave a review for you. Each request consumes a review request credit which replenish monthly and vary from plan to plan. The higher the plan, the more review requests per month.

What's the difference between a review request and a review?

A review request is merely an invitation to leave a review. Not everyone who receives a request will accept it and leave a review. The request is an email asking your customer to review you. It contains a link to a review form on TrustSpot. If they fill out the review form, it will become published as a review

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