This article will help you setup BCC Email to work with TrustSpot

If you get stuck at any point, feel free to jump on Live Chat and one of our team members will provide guidance in getting the code installed. You can also email us at: support@trustspot.io

What is BCC?

BCC is an email term that stands for blind carbon copy. It is similar to the "CC" (carbon copy) field in emails, except with BCC the main recipient does not see who is being CC'd. That means that when you BCC TrustSpot, your customers will not see it in their email headers.

BCC Email is an easy way to push customer data to TrustSpot. It consists of sending us an email with 3 tagged fields. Follow the steps below to get it setup.

Step 1: Find Your Custom Email Address

Find your unique TrustSpot email address. It's located under Integrations -> BCC Email and it will end in trustspot.net

This is the email address you need to send your data to.

Step 2: Add The Tags

In your CRM or cart system (whatever is sending the emails), paste the following into the bottom of the email:

TrustSpotDirectEmail

[name]John Smith[/name]

[email]john@trustspot.io[/email]

[order]123[/order]

Your system needs to replace the values between the tags (John Smith, john@trustspot.io, 123) with the actual customer data.

After those 2 steps: You should be all set. As long as your system is sending emails to your unique BCC address with that data structure, we should be receiving the data to email customers review requests. 

You can view pending requests in TrustSpot by navigating to Company Reviews > Pending Requests

Have a question or need support on this integration? 

Please contact our support team from here.

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