This guide is meant to help you invite customers manually, versus automatic via one of our integration methods.

Overview

When you first sign up for TrustSpot we give you the ability to invite past customers to write reviews. This is a great way to collect reviews from customers who have already used your business services and/or purchased products from your store. 

However, we also allow you to collect reviews manually (outside of the automatic integration methods). There are 2 ways to ask for reviews manually: 

  • Direct Request 
  • Bulk Invite Customers

The different is, that Direct Request is meant for individual customers, whereas Bulk Invite Customers is meant for many at a time. 

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Inviting customers for Company Reviews

Within the Company Reviews Tab, you will see items for Direct Request and Bulk Invite Customers.

For: Company Reviews > Direct Request   , you will need to enter in their:

  • Customer Name
  • Customer Email

Once you enter that information and click "Send Review Request", that will place your email in a queue and send out within 15 - 20 minutes. 

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For: Company Reviews > Bulk Invite Customers   , you will need to create a CSV file (sample is available on the page) with the following information:

  • Customer Name
  • Customer Email 

The file can have a max row length of 1,000 .  Once you click "Upload CSV", it will be sent to our moderation team to review. Once we approve the upload, you'll be notified via email. If we find an issue, we will decline it and send you an email with the reason. 

Once we approve the bulk invite, the emails will send within 15 - 20 minutes.

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Inviting customers for Product Reviews

The process for inviting customers for Product Reviews is the same process, except with Product Reviews you have to select or add the Product SKU/ID (depending on your method). 

For: Product Reviews > Direct Request , you will need to enter in their:

  • Customer Name
  • Customer Email
  • Product   (select the product from a dropdown) 

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For: Product Reviews > Bulk Invite Customers , you will need to make a CSV file (sample is available on the page) with the following information:

  • Customer Name
  • Customer Email
  • Product SKU/ID (depends on your eCommerce platform, please reach out to support if you have questions). 

Note:  The product MUST exist in Trustspot before we send out the direct request or bulk invite. You can check and see your products that are added, by going to:  Product Reviews > Products.

The file can have a max row length of 1,000 .  Once you click "Upload CSV", it will be sent to our moderation team to review. Once we approve the upload, you'll be notified via email. If we find an issue, we will decline it and send you an email with the reason. 

Once we approve the bulk invite, the emails will send within 15 - 20 minutes. 

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Have a question or need support on sending out manual requests? 

Please contact our support team from here.

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