Similar to our Email Blacklist feature, we also have a feature to prevent particular products from receiving review requests. Sometimes you may not want to generate reviews for a particular product, and we understand that.
What does it mean to Blacklist a product?
When you blacklist a product, the following occurs:
Review request emails are not sent for that blacklisted product.
Product pages for those blacklisted products will not display in the review widget.
Blacklisted products are not displayed in Featured Products, Google Shopping Feed, or Social Sharing.
Blacklisted products cannot be selected for the Product Review Carousel, or tagged with our Instagram Curation feature.
Common situations where this maybe useful:
Out of Stock Product
Custom Built (outside normal delivery cycle for other items)
Accessing the Product Blacklist
The Product Blacklist can be managed from within your TrustSpot product library. To access the library, click on Product Reviews>Products.
Products can be blacklisted using two methods:
1. Product ID
To add products to your blacklist by product ID, click the first tab "View Products". Easily bulk add products to the blacklist by simply checking the box to the left of the products you want to add to your list and click the "add to blacklist" button located in the upper right corner of the screen.
2. Word or Phrase
To add products to your blacklist by word or phrase, click the "Blacklist Words" tab. From here you can enter a word or phrase contained in a product name to add to your list.
Managing Your Product Blacklist
From the "Product Blacklist" tab in your product library, you can view all products that have been added to the blacklist.
Products can be removed from the blacklist individually or in bulk. To delete a single product from the list, click the red "remove from blacklist" button located to the right of the product.
To bulk delete products from the list, select the boxes next to the product you want to remove and click the blue "remove from blacklist" button.
Have a question or need support on this feature?
Please contact our support team via our live chat or firstname.lastname@example.org