Overview

Social Proof is an incredible way to drive new customers to your business. When a customer shares their experience on social media, it becomes a great marketing channel for your business. Now their friends & family can read about the experience and click through to make a purchase with your business. 

At TrustSpot, we support the 3 largest social media platforms: 

  • Facebook

  • Twitter

  • Linkedin

Sharing Reviews With Photos From Visual Moderation

Rapidly create social trust through visual content.

Step 1 - Connect Your Facebook Account

  • From Marketing>Social go to Social Management

  • Select the "connect" button and choose the Facebook page you want to connect

  • Next, you will be asked to select the Instagram Business Account you want to use with TrustSpot

  • On the next screen, you will be asked to select the pages you want to use with TrustSpot

  • In the next step you can review your permission settings. Select "yes" for all options. **Note, if any of these options are turned off, TrustSpot may not work properly

  • Once you have clicked the "done" button, a confirmation message will display that you have linked TrustSpot to Facebook

Step 2 - Connect Your Instagram Account

**Note: To share visual content on Instagram, the following criteria needs to be met:

  • Have a Professional Instagram account connected with your Facebook Business Account

  • Connect your Facebook Business account in the TrustSpot platform

Once your Facebook Business account has been connected in the TrustSpot platform, follow the next steps to complete connection of your Instagram account to TrustSpot:

  1. Go to Marketing>Social>Social Management

  2. Select the "connect" button

  3. You are now ready to share your reviews with photos from Visual Moderation to Instagram

Step 3 - Sharing Reviews With Photos

  • From Product Reviews or Experience Surveys, go to Visual Moderation

  • Under each photo you will see the four social media icons available to post to

  • Select the platform you want to share to and customize your post

  • Select "post now" or schedule the post for a later date and click the next button

  • Edit your post image and finish by clicking the "post now" or "schedule" button

  • Posts can be viewed from the Social Management page.


Sharing a Text Review

  • Share text reviews on social media using our newly released Social Cards feature. The Social Card displays your customer's review in a big, bold fashion. Text reviews can be shared to Facebook, Twitter, and Linkedin.

There are 2 areas in TrustSpot that allow you to click & share a customer review:

  • From:  Company Reviews > Published

  • From:  Product Reviews > Moderation

  • Below each review you will see three social media icons. Simply click and select the platform to start the process of sharing the review.

  • Next, customize your social card. The product page link can be selected to display at the bottom of your post or add a custom link.

  • Click the green "share" button to complete your post.

Note: If you are currently collecting photos with your reviews and want to share a review with photo, then sharing to Social Media should be done from the Visual Moderation screen.

Have a question or need support on this feature? 

Please contact our support team via our live chat or support@trustspot.

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