Overview
This article will help you connect RaveCapture to your Klaviyo account to send customer event data.
By sending your customer event data to Klaviyo you can start to build custom segments of customers and automate post-review communication.
If you're not using Klaviyo, learn more here.
Supported Events
We currently send the following data events to Klaviyo, along with their relevant information.
Submitted Company Review
Submitted Product Review
Submitted Experience Survey
Uploaded Company Photo
Uploaded Product Photo
Uploaded Video
Asked a Question
Answered a Question
This data can be seen in 2 places:
Within each customer profile, under the "Metrics" area.
Within the Create segment area, under the "has" drop-down where an action is defined.
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Connect RaveCapture to Klaviyo
Within your RaveCapture Account, click on Site Integrations > Klaviyo
Once on the Klaviyo page enter your Private API Key, then click Save Settings.
That's it, you're done!
How to find your Private API Key
Within your Klaviyo account, click on the following items to find your Private API Key:
Click Account (top right drop-down)
Click Settings
Click API Keys
The Private API Key should be at the bottom. If you do not have a Private API Key, click "Create API Key"
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Data Points
For each of the supported events sent to Klaviyo, the type of data points differs slightly. Below is a list of all data points we send to Klaviyo, broken down by each event.
A. Submitted Product Review
Order ID
Product Identifier (SKU/ID)
Product Name
Star Rating
Review Text
B. Submitted Company Review
Order ID
Star Rating
Review Text
C. Submitted Experience Survey
Order ID
Star Rating
NPS
Review Text
Photo
D. Uploaded Company Photo
Order ID
Photo Count (#)
E. Uploaded Product Photo
Order ID
Photo Count (#)
Product Identifier (SKU/ID)
Product Name
F. Uploaded Company Video
Order ID
Product Identifier (SKU/ID)
G. Uploaded Product Video
Order ID
Product Identifier (SKU/ID)
Product Name
H. Asked A Question
Product Identifier (SKU/ID)
Product Name
Question Text
I. Answered A Question
Answer Text
Product Identifier (SKU/ID)
Product Name
Have a question or need support on this integration?
Please contact our support team via our Live Chat or at support@ravecapture.com.