This guide is to help you configure your automatic review request email settings. We give you the ability to automatically send a request for Company Reviews, Product Reviews, and Experience Surveys after your customers make a purchase.
Overview:
Automatic review requests are post-purchase emails that help you collect Company Reviews, Product Reviews, and Experience Surveys. The emails are synced with your store orders and triggered according to your settings.
Getting Started:
Settings for Product Reviews and the Review Request Ratio for Company and Product Reviews can be found in the Product Reviews menu under Email Campaign Settings. The Review Request ratio will allow you to send:
Company Reviews
Product Reviews
A combination of Company and Product Reviews
Both Company and Product Reviews (recommended)
Experience Surveys (available on our Enterprise Plan)
We also give you the ability to set up automatic follow-up requests with Smart Reminders.
Automatic Product Review Requests
Settings and email templates for Automatic Company Review Requests can be found in the Company Reviews menu under Email Campaign Settings. On the Email Campaign Editor page, you can configure:
Review request company and product review ratios
Send delay (email requests get sent after the number of days selected when an order is completed)
Email Customization (view our Email Best Practices guide here)
Email Settings (Auto Invites)
Manual Invites (Direct Request & Bulk Invites)
Design (Campaign Settings)
Send a test email
Smart reminders
Email Blacklist (Campaign Settings)
Customize content settings (Campaign Settings)
Email Customization:
At the top of your email body, you will notice a toolbar that can be used to edit the rich text using a series of buttons. Rich text editing tools include:
Style
Bold
Underline
Remove Font Style
Color Selector (background and text)
Ordered List
Unordered List
Link Insert
Picture Insert
Review Request Ratio
The Review Request Ratio is found only in the Product Review Email Campaign Editor under Auto Invites.
Select the box to send Both Company and Product Reviews (recommended) if you would like to send both for every order. You can stagger the send times for Company and Product Review Requests by adjusting the send delay in each system.
To send only one type of review request for every order use our Ratio Slider. Using the ratio slider allows you to dictate how many of your total orders pass into either Company or Product Reviews. For example, with a 50%/50% ratio, you will split your orders evenly between the two systems. Or, if you'd like to send only Company Review requests or only Product Review requests, simply set the slider to 100% on your desired side.
Sending a combination of Company and Product Review Requests through either the "both" setting or using our Ratio slider will allow you to experiment with the type of requests that capture the best content for your needs.
Multiple Products
Customize how your review requests send if multiple products exist within the same order. You can configure the following settings from the Multiple Products tab:
Maximum number of email requests per order
The interval between each email
Review priority. Select from three options: Random, Most Expensive, Least Reviewed
Campaign Settings
The following settings can be configured from within the Campaign Settings tab:
Configure how content is handled during the review collection process
Email Branding & Design
Manage your email blacklist.
Collect Content
Within the Collect Content tab, select how customer content should be handled during the review process in the Collect Content tab. The following options can be enabled:
Allow customers to submit photos with their reviews
Allow customers to submit videos with their reviews
Display the customer’s first name in emails (instead of First & Last Name)
Branding & Design
Color and font selections can be found to match your brand within this tab.
Email Blacklist
Your "unsubscribed" list of email addresses can be found within the Email Blacklist tab. More information can be found here.
Experience Survey Email Settings
To access your automatic email settings for our Experience Survey System, Click the ES button on the left menu and go to your Collectors. Select "edit" next to the collector to access your email settings. For more information on collector "triggers" for emails, click here.
Have a question or need support for your email blacklist?
Please contact our support team via our live chat or support@trustspot.io.