Overview 

Our Zapier Integration makes it easier than ever to connect your favorite apps & platforms directly into TrustSpot in only a few clicks. 

New to Zapier? Zapier is a platform that allows you to connect apps together to perform custom actions, such as sending your customer data someplace, or extracting data and placing it someplace else. Learn more about Zapier here.

Below are a few examples of how Zapier can help, and how to get started. 

How Zapier can help your business 

Since Zapier has a free account, it's a great way to check out the system and set up creative and unique actions between your favorite apps. 

Here are a few helpful examples: 

  • Connect TrustSpot & Mailchimp, to update your customer contacts with review information, so you can create custom emails to follow up based on the star rating. 

  • Connect TrustSpot & Zendesk, to indicate which customers are interacting the most with your platform, and what issues they may have by pulling in your reviews. This way, when you interact with them, all of the relevant information is available to you in 1 place.

  • Connect TrustSpot & your CRM, to trigger new Company or Product Review Requests, based on data in your existing system. 

Using Zapier with TrustSpot

When creating these connections, you will be asked to input your Private Key with TrustSpot. You can find this key by going to: 

  • Settings>Site Integration

  • Integrations > Zapier 

There are 2 types of actions in Zapier: 

  1. Triggers - A trigger is something that happens in TrustSpot, and sends data to another platform. Example:  Customer uploads a Video with their review on TrustSpot, so Zapier sends that data to your ESP (Mailchimp).

  2. Actions - These are triggers that happen on your platform, and are sending data To TrustSpot. Example:   New customer order comes into your CRM, so you set a trigger to create a new Product Review Request in TrustSpot. 

  1. The following Trigger data events can be used in Zapier: 

  • Submitted Company Review

  • Uploaded Company Photo

  • Uploaded Company Video

  • Submitted Product Review

  • Uploaded Product Photo

  • Uploaded Product Video

  • Asked Product Question

  • Answered Product Question

    2. The following Actions can be used in Zapier:

  • Create a Product Review Request

  • Create a Company Review Request

Have a question about this integration? Please contact our support team via the Live Chat or support@trustspot.io

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