The Experience Survey system is a collection of features, that allows you to better capture customer experiences, and display those responses on your website or keep internally.
This system is 100% customizable and does not require a star rating to be added, which means you can create an experience survey for virtually any reason - allowing you to launch new campaigns like never before.
The Experience Survey feature set is available as an add-on starting on our Startup - Ultimate Plans and is included on the Enterprise Plan.
Getting Started with Experience Surveys
With the survey tool, the possibilities are endless on how you engage with your customers. Here are some great examples of how experience surveys can help your business:
Allow site visitors to share their experience directly on your site.
Ask customers to provide feedback on your products or services.
Launch a visual contest where Photos & Videos are required to submit.
Improve customer service by sending a follow up survey.
Capture feedback after an event.
Identify customer loyalty with Net Promoter Score®
Product specific Experience Surveys
and much more!
Question Types
The experience survey system is comprised of 11 question types, each allowing you to collect different types of content. Each question type can be private and be required / optional, allowing you to give customers better flexibility.
We support the following questions:
Description Page
Star Rating
Visual Upload
Single Choice
Multiple Choice
Map Location
Free Text
Slider
Net Promoter Score®
Customer Info
Product Select
Consent Question
Learn more about Experience Surveys
Due to the size of the Experience Survey system, we encourage you to read the following guides to understand how it works, so you can start launching surveys today.
Creating an Experience Survey
Question Types
Question Group
Design Customization
Net Promoter Score®
Visual Moderation
Tag Management
Advanced Visual Capabilities
Experience Survey Triggers
Send Experience Surveys by Product
Have a question about the Experience Survey system?
Please contact our support team via the Live Chat icon on the bottom right.