The Tag Management screen is the best way to see at a glance everything in the system and make changes if needed. Today the Tag Management screen supports:
Customer Service Tags
The Tag Management screen can be found from within Company Reviews, Product Reviews, or Experience Collectors under Directories.
Getting started with Tag Management
With the introduction of several new tags in 2019, the Tag Management screen is the best way to see all of your tags & categories at a glance for easy changes.
Tag Management can be accessed from CR, PR, or ES>Directories>Tag Management.
The Tag Management screen includes 3 tabs:
Within the Manage Tags tab are 5 columns:
Tag Type - Customer Service or Visual
Category - If this tag belongs to a category, the name is shown here
Tag Name - The unique name you've given to this tag
Actions (Edit / Delete)
Within the Tag Categories tab are 5 columns:
Tag Category Name
Customer Service Tags - Displays customer service tags included in the category
Visual Tags - Displays visual tags included in the category
Actions (Edit / Delete)
From the Visual Automation tab, create or edit rule conditions for visual automation. Visual automation rules are a great way to automatically apply visual tags based on products or a specific collector. Once created, any experience survey submissions with visual content that have a matching product or Experience Collector selected will automatically have the selected visual tags assigned.
The next few sections will explore how to add tags, and how each area is used in the system today.
Categories & Tags
There are two types of paradigms within the Tag Management screen that are important to learn about.
Tags are the unique pieces of text you can add to a Review, Photo or Video, which is used for searching, filtering, and for advanced display for the visual carousel & gallery.
Categories are used to group similar tags together, but more importantly, categories are used for advanced filtering options within your visual displays. The category names will display as a filter on the visual gallery.
How to Create a Category
To get started, click "Add Category" on the top right.
Enter the Category Name (must be unique)
Select any tags you want to associate with the category
Tags can be deleted or added to a category by selecting the actions button "edit".
How to Create a Tag
Tags can be added in various screens such as Experience Moderation, Product Review Moderation, or Visual Moderation. But for the purpose of this guide, we will explain how to create them within Tag Management.
To get started, click the "Manage Tag" tab.
Select the blue "Add Tag" button
Select the Tag Type
Select the Category (optional)
Enter the Tag Name (must be unique)
Tags can also be uploaded in bulk with a CSV file by clicking the blue "Import Tags" button.
Using Categories & Tags with Visual Filters
Within your Visual Gallery settings, you have an option called "Enable Filters". This feature when enabled shows the category & visual tags associated with content living in your gallery.
Example: Let's say you tagged a few photos with the tag "Steak" because you want to build a custom visual gallery for your cooking website. All of your food tags, including "Steak" are associated with a category called "Food Type".
Once Filters are enabled, IF a photo or video exists in your gallery matching that tag, then TrustSpot automatically shows the Category & Tags associated with it on your gallery.
To learn more about the Visual Gallery and Advanced Filtering, click here.
Have a question about Tag Management?
Please contact our support team via the Live Chat icon on the bottom right or firstname.lastname@example.org.