Overview

Within TrustSpot, you'll notice 2 areas called "Review Requests" (Company or Product Review Requests) and within the Experience Survey system "survey requests". These pages show all review requests either waiting to send or previously sent.

If you're connecting TrustSpot to your site, checking the Review Requests page is a good way to see if your integration is working correctly - as test orders/emails will flow into this page.


Request Statuses 

Within the review requests table, you'll see a few columns one of which is called "Status". There are a few options:

  • Waiting to send = Request has not been sent to the customer yet, once the request meets your send after delay, then the email will send to the customer.

  • Sent = Request has been sent to the customer

  • Reminder #1, #2, #3 = Smart Reminder 1, 2 or 3 has been sent to the customer

  • Review Submitted = Customer has written a review for your company or product


Company Pending Requests

From Company Reviews >Collect Reviews Review Requests, you can see all of your company review requests. 

The table on this page provides a few pieces of information: 

  • Customer Name

  • Customer Email

  • Phone Number (SMS Requests)

  • Order ID

  • Channel Type (how the customer was invited) 

  • Status

  • Date Sent


Product Pending Requests

From Product Reviews >Collect Reviews Review Requests, you can see all of your product review requests.

The table on this page provides similar information that the company review requests page does as well. The only difference here is a new column called "Product ID", which is an internal ID number for the item being asked the review on. 


Experience Survey Requests

From Experience Surveys>Collect Content Survey Requests, you can see all of your survey review requests.

The table on this page provides the same information as the product review request table.


Have a question or need support on your pending requests? 

Please contact our support team via our live chat or support@trustspot.io.

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