Magento 2.x Installation

Learn how to install & configure TrustSpot for your Magento 2.x store.

Beth avatar
Written by Beth
Updated over a week ago

This article will help you install TrustSpot on your Magento 2.x based store. TrustSpot is an official Magento Technology Partner. 

If you get stuck at any point, feel free to jump on Live Chat and one of our team members will provide guidance in getting the code installed. You can also email us at:

This install guide is broken down into several areas:

  • Installing the TrustSpot extension

  • Connecting your extension to TrustSpot

  • Disable built-in reviews system

Note: Due to the complexity of the Magento 2 system (compared to Magento 1), we highly recommend our plugin be installed by an experienced Magento developer.

Installing the TrustSpot extension to your store

Step 1:  Contact our support team at for a copy of our latest plugin.

Step 2: Click the Add to Cart button. This will download the latest Magento 2.x extension to your computer. Extract the contents of the zip file into a folder (example: trustspot-magento2).

Step 3: Login to your Magento 2.x hosting site using SSH connection (for details contact your hosting provider)

Step 4: After successful SSH login, using the command line (shell), open the Magento root directory where Magento 2.x is installed

Step 5: Create a module folder using the following command:

mkdir –p app/code/TrustSpot/OrderNotifier/ 

Step 6: Upload Extension as Zip to your server and extract archive into the folder app/code/TrustSpot/OrderNotifier/

Be sure you have proper permissions when uploading the files to ensure everything is copied over correctly.

Step 7: Navigate to your magento root folder and run the following command to run the update:

php bin/magento setup:upgrade

Optional Items: 

  • Clear cache: php bin/magento cache:clean

  • For production mode use: php bin/magento deploy:mode:set production

  • If the upgrade process tells you to recompile, you can do so by running this command: php bin/magento setup:di:compile

Once this step is done, the installation is complete. 

Connecting your extension to TrustSpot

Step 1:  Access the TrustSpot extension settings from:

  • Click Stores

  • Click Configure

  • Select Default Store View from the drop-down list

  • Click on Configuration

Next click on "Settings" underneath TrustSpot on the left side menu. 

Step 2:  Enter in your TrustSpot credentials. You can find all 3 of the required items from the Account Settings > General Tab within TrustSpot.

  • Enter in your Account Email   (the one you login to TrustSpot)

  • Enter in your API Key

  • Enter in your API Secret

Once all 3 items are entered, click "Verify Settings" to confirm everything is connected. If everything is correct, it should say "Account Connected" at the top. 

Be sure to click "Save Config" at the top to ensure nothing is lost if you leave this screen. 

Step 3: Set your order status that best works for your business. You have a few options, with Shipped and Completed being the more common ones to use: 

  • Processing

  • Invoiced

  • Shipped

  • Completed

Once an order is marked as this order status, the order information is sent to TrustSpot to begin the process of counting down in order to send the review request to the customer. 

Example:   Let's say the customer placed an order on June 1, and you mark the order as shipped on June 5. On June 5, the order information is sent to TrustSpot, than in X days (based on your email settings - send delay) than the review request will be sent to the customer. 

Disable Built-in reviews system

Since you're using TrustSpot, there is no longer a need to use the built-in system. Follow the steps below to disable this in your magento backend: 

  • Click Stores

  • Click Configuration

  • Click Advanced (under the Advanced left side menu)

  • Locate Magento_Review

  • Deselect the Use default checkbox 

  • Select Disabled in the dropdown list

  • Click Save Config

Have a question or need support on this integration? 

Please contact our support team via our live chat or

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