TrustSpot provides different ways to ask your customers to write a review for your business. These ways depend on the type of customer as well, since we allow you to collect reviews form:
- New Customers
- Past Customers
The term "Review Request" is for any email sent from our system to new customers.
Once TrustSpot is connected to your store or website, it automatically emails your customers after a customizable delay, asking them to leave a review for you. Each request consumes a review request credit which replenish monthly and vary from plan to plan. The higher the plan, the more review requests per month.
If you run out of credits, your pending requests will simply send the next month once your credits replenish.
The term "Kickstart Credit" is for any email sent from our system to past customers.
We have a feature called "Bulk Invite Customers" which allows you to invite past customers to write a review for your business. On the Bulk Invite Customers page, you'll see the # of Kickstart credits you currently have available.
Similar to Review Requests, for every Kickstart email you send, this consumes a credit. The difference here is that Kickstart Credits are meant as one-time only process, since Kickstart credits are only for past customers.
Have a question or need support on our email system?
Please contact our support team from here.