This guide is to help you configure your automatic review request email settings. We give you the ability to automatically send a request for company and product reviews after your customers make a purchase.
Automatic review requests are post-purchase emails that help you collect Company and Product reviews. The emails are synced with your store orders and triggered according to your settings.
Settings and the Review Request ratio can be found on the Automatic Email Settings page under Product Reviews. The Review Request ratio will allow you to send:
- Company Reviews
- Product Reviews
- A combination of Company and Product Reviews
- Both Company and Product Reviews (recommended)
We also give you the ability to setup automatic follow up requests with Smart Reminders.
Automatic Company Review Requests
Settings and email templates for Automatic Company Review Requests can be found in the Company Reviews tab under Settings. On the Automatic Email Settings page you can configure:
- Send delay
- Email Customization (view our Email Best Practices guide here)
- Email Settings
- Send a test email
- Smart reminders
- Email Blacklist
- Customize content settings (Other Settings)
Automatic Product Review Requests
Settings for automatic Product Review requests can be found in the Product Reviews tab under Automatic Email Settings. The core settings are the same as automatic Company Review Requests.
Product Review Automatic Email Settings include additional settings in the Multiple Products tab and Other Settings tab.
Review Request Ratio
The Review Request Ratio is found only in Product Reviews under Automatic Email Settings.
Select the box to send Both Company and Product Reviews (recommended) if you would like to send both for every order. You can stagger the send times for Company and Product Review Requests by adjusting the send delay in each system.
To send only one type of review request for every order use our Ratio Slider. Using the ratio slider allows you to dictate how many of your total orders pass into either Company or Product Reviews. For example, with a 50%/50% ratio you will split your orders evenly between the two systems. Or, if you'd like send only Company Review requests or only Product Review requests, simply set the slider to 100% on your desired side.
Sending a combination of Company and Product Review Requests through either the "both" setting or using our Ratio slider will allow you to experiment with the type of requests that capture the best content for your needs.